Privacy Policy

1. Introduction

Welcome to Heron Isle of Wight's Privacy Policy. This document outlines our commitment to protecting your personal information and data. We understand the importance of your privacy, and we take all necessary measures to ensure that your data is kept secure and confidential. Please read this policy to learn more about how we collect, process, store, and use data.

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2. Compliance with Data Protection Laws

Heron Isle of Wight adheres to the Data Protection Act (1998) and the General Data Protection Regulation (GDPR) (EU) 2016/679. By using our services, you consent to the practices outlined in this policy.

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3. Global Data Transmission

When you browse our website and communicate electronically with us, you acknowledge and agree to the international transmission of your personally identifiable information.

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4. Scope of Privacy Statement

Heron is responsible for the privacy statement and content of our website. However, we are not responsible for the privacy practices or use of cookies on external websites.

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5. Accuracy of Information

While we strive to update the information on our website regularly, we make no representations or warranties regarding its accuracy, completeness, or reliability.

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6. Reservation Process

Making a Reservation
- Call: 01983 567192
- Online: www.heroniow.co.uk (using Open Table)
- Email: BOOKING-HERONIOW@OUTLOOK.COM

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Information Collection
- Personal details collected: name, address, contact number, email, credit card information.
- Data usage: identifying you, contacting you regarding reservations or requests.
- Payment processing: Secure, PCI DSS-compliant gateway used for encryption.

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Government Test and Trace
- Contact details may be used for the government's test and trace service for up to 21 days after your visit.

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7. Mailing List Subscription

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Opting In
- Sign-up via website, reservation process, or by contacting us.
- Personal information collected: name, address, contact number, email.
- Usage: sending exclusive offers and updates.

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Opting Out
- Unsubscribe via email or contact BOOKING-HERONIOW@OUTLOOK.COM.

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8. Data Storage

- Reservation data stored securely on Open Table.
- Email marketing database stored on our website.
- Third-party reservations subject to our privacy policy.

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9. Data Retention

We retain personal information only for as long as necessary for service, business, legal purposes, or as required by law.

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10. Employee Access

Employees, agents, and representatives have access to information on a 'need to know' basis, with a commitment to client confidentiality and privacy.

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11. Third-Party Disclosure

We do not disclose, rent, trade, or sell personal data without express consent, except to authorized third parties bound by our privacy policy.

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12. Website Analytics

We may use Facebook pixel tags for tracking customer response to advertisements and website content.

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13. Website Hosting

Trusted third parties assist with email delivery and website functions, ensuring compliance with privacy laws.

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14. Data Breach Response

In the event of a data breach, we notify the Information Commissioner's Office (ICO) and affected individuals promptly.

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15. Accessing and Amending Data

You can request access to, correction of, or deletion of your personal data by contacting us.

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16. Policy Updates

We regularly review and update our privacy policy. The last update was on 10 March 2023.

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17. Legal Jurisdiction

This website is subject to the laws of England and Wales, and any disputes will be decided by the courts of England and Wales.

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